60 Day Return Policy
Every item we sell is covered by our 60 day return policy. If your new, unused* item doesn’t work out, you have 60 days to return or exchange it. Simple.
At Vital Outdoors, we want you, our customers, to be completely satisfied with your purchase and the services we provide.
Merchandise can be returned for exchange or refund within 60 days of receipt. *All items/merchandise must be returned new in original condition including manufacturer packaging, tags, documentation, accessories, unused, unaltered, not previously installed, and in a sellable condition with all of the original packaging. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Used non-defective merchandise cannot be returned for exchange or refund. No returns on all sunglasses, food, undergarments, weight-bearing climbing equipment, gift cards and e-gift certificates, all of which are final sale and cannot be returned.
Refund will be issued in the form of original payment. Sorry, store credit is not available. Returns due to some fault of Vital Outdoors will be reimbursed for all return shipping costs-UPS Ground, Fedex Ground or US Mail only. Express shipping charges will not be reimbursed.
Proof of purchase required for all returns. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any Vital Outdoors supplied shipping labels) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions.
Received a damaged or incorrect item? Contact Customer Care